TICKETS
WHY SHOULD I BOOK OFFICIAL HOSPITALITY?
We understand it is difficult to know when purchasing corporate hospitality if the supplier is official and trustworthy. Keith Prowse is the principal hospitality sales partner of England Rugby Hospitality, which is the official brand relating to England Rugby’s official hospitality, sold with an official match ticket and located within the stadium itself.
Sales channels displaying the England Rugby Hospitality brand and/or the “Good for Rugby” mark are the only official suppliers of hospitality within Allianz Stadium, Twickenham, which provides the following advantages:
- Guaranteed official match day tickets
- Allocated within the stadium’s hospitality facilities
- Peace of mind that you are buying official
- Confidence that money from hospitality is benefiting the game directly via the RFU
For more information relating to the ‘Good For Rugby’ mark and what this means can be found here.
WHEN WILL I RECEIVE MY DOCUMENTATION?
All event documentation and match tickets will be sent to the main booker for them to distribute to guests approximately one week prior to the event once payment has been made. Please ensure you bring these items with you, as you will be unable to gain entry into the stadium without them.
Please note that we do not send any tickets overseas. If booking from overseas, we advise that you provide us with a UK address that you would like your tickets posted to (e.g. the hotel you are staying at). Tickets can also be collected from the Stadium ticket office on the day of the match.
HOW DO I INFORM YOU ABOUT ANY DIETARY REQUIREMENTS OF MY GUESTS?
You can complete guest dietary requirements via 'Manage guests & tickets' in your online account. If you have not yet registered on keithprowse.co.uk, please follow these instructions. We also send out a reminder around six weeks prior to the event. Every effort will be made to accommodate any late requests.
ARE THERE PLANT BASED FOOD OPTIONS?
Plant based options are available in all of the facilities. There are also NGCI (non-gluten containing ingredients) available in the facilities.
Please note that The Gate is a chop house-style facility which may not appeal to vegans or vegetarians.
ARE THERE ANY CONDITIONS OF ENTRY?
Ticket, hospitality terms and conditions can be found here. Ground rules for Allianz Stadium can be found here.
I’VE LOST MY TICKETS, CAN I GET A REPLACEMENT?
If you have lost your tickets prior to match day and require a replacement, please contact your account manager to arrange for your new ticket(s) to be collected from the Allianz Stadium ticket office, located in the south-east corner of the stadium. These will be available for collection an hour prior to the main gates opening on match day. Please note that the stadium can only create one duplication of your tickets.
If you have lost your tickets on the match day, please go to the ticket office in the south-east corner of the stadium and speak to a member of our team who will arrange a reprint.
CAN I CHANGE THE HOST NAME ON MY BOOKING?
Yes. Simply log in to your My Account on our website and update your booking. If you don’t already have an account set up please do so using the email address you used when you booked.
WHAT HAPPENS IF I NEED TO LEAVE THE GROUND AND RE-ENTER?
Guests are only permitted to enter once on an event day. Guests are not permitted to re-enter the stadium once they leave.
CAN I BRING GUESTS THAT DON’T SUPPORT ENGLAND?
Rugby is a broad, diverse, and friendly community and we welcome fans from other nations in all of our facilities.
Allianz Stadium reserves the right to eject any guest that has been deemed to have acted inappropriately, in line with its terms and conditions.
WILL I GET ACCESS TO FORMER ENGLAND PLAYERS?
For England internationals only, we have a number of former and current international players across our facilities on match days. If you spot a former player in our facilities you are encouraged to go over and say hello.
Visit our social media channels for updates on which players will be in attendance. Players’ attendance is based on availability and may be subject to change.
CAN I BOOK IF I LIVE ABROAD?
Yes. However, please note that from April 2025 visitors to the UK from the EU, USA, Canada, Australia, New Zealand and Japan will need to have a valid ETA form to enter the UK. You can find out more information about the application, cost and more on the UK Government website
VENUE
HOW CLOSE ARE MY SEATS?
As we have seats throughout the Stadium, ticket location is dependent upon a number of factors, including the facility you have booked and how many packages you have bought. We always endeavour to make the walk from your facility to your seats as short as possible. But you can be assured that you'll enjoy among the best seats in the house. Visit the facilities pages for more information and to see a view from the seats provided by that facility.
WHAT IS THE DRESS CODE?
There is no strict dress code within the hospitality areas, team shirts are allowed. We advise a smart casual appearance and please dress according to the weather conditions as your match seats are outside. For inspiration on what to wear at Allianz, please check out our blog.
WHERE IS THE BEST PLACE TO MEET MY GUESTS?
The best place to meet is within your facility. Our hostesses will escort you and your guests to your table upon arrival.
IS THERE ANYWHERE I CAN STORE MY LUGGAGE?
The RFU has been increasing security measures for the upcoming games. Additional security check points and measures including bag searches and pat-downs being in place at the entrance points to the stadium.
If you need to bring a bag with you this should be no larger than A4 size. If you bring a bigger bag this may result in you being denied entry to the stadium without refund or compensation.
A bag drop facility located outside of the Keith Prowse office on Rugby Road, is available at the stadium and may incur a small fee.
IS SMOKING PERMITTED IN THE STADIUM?
Please be advised that Allianz Stadium is now a completely non-smoking Stadium. The smoking of cigarettes, e-cigarettes, or vaporisers is not permitted anywhere within the green perimeter fence line of the stadium.
TRAVEL
HOW FAR IS THE STADIUM FROM TWICKENHAM STATION?
Turn right out of the station exit and the ground is approximately a 10 - 15 minute walk from the station and is clearly signposted.
CAN I DRIVE TO THE STADIUM ON MATCH DAYS?
Yes, Allianz Stadium is on the northern side of the A316 into London. However, road closures are enforced around the stadium on match days, with roads closing approximately 90-120 minutes prior to kick-off, dependent on pedestrian traffic. The roads briefly open during the game and then close for up to 120 minutes post-match. There is no exact timetable for road closures, however, these timings act as a good guide.
WHERE CAN I PARK ON ARRIVAL AT THE STADIUM?
Car parking is available at an additional cost, it must be purchased in advance of the match day and is subject to availability. Official parking is available in either the Rosebine car park, which is a 10-minute walk to the stadium or in the Tesco car park, which is a 5-minute walk to the stadium. Please contact your account manager for further details.
IS THERE A DROP OFF AND PICK UP POINT FOR USE ON MATCH DAYS?
There are no official drop-off or pick-up points around the stadium for general public use but they do operate one for taxis and private hire vehicles. Dedicated shuttle buses operate between Richmond Station and Allianz Stadium to get fans to the match.
Following the match, private hire mini cabs can be collected from Twickenham Stoop (Harlequins rugby ground) opposite the stadium along the A316.
GENERAL
ARE THE HOSPITALITY FACILITIES ACCESSIBLE FOR GUESTS & WHEELCHAIR USERS?
As well as being the Home of England Rugby, Allianz Stadium is dedicated to providing a great environment and an enjoyable, accessible experience for every individual. We’re proud our attention to detail recognises and reflects the differing needs of our disabled visitors. The design of the majority of facilities allows for easy wheelchair access and there are accessible across the venue. Please ask at the time of booking if accessible tickets are required.
We will endeavour to get guests as close to the facility as possible. Accessible tickets come in pairs, including one for the carer.
DO YOU EMPLOY OFFICIAL PHOTOGRAPHERS ON EVENT DAY?
We occasionally employ the services of a professional photographer/videographer to capture hospitality images for use by England Rugby Hospitality and Keith Prowse in marketing activities which may include, but isn’t limited to the following: our own and third-party uses. Please speak to a member of staff if you wish to be exempt from this activity.
DO I NEED TO DO ANYTHING BEFORE THE EVENT?
We will contact you approximately six weeks prior to the event requesting a host name for your party and any dietary requirements.
CAN CHILDREN ATTEND?
There is no age restriction within hospitality, however, the hospitality areas are focused on an adult environment. Children under 15 must be accompanied by an adult on gate entry.
Under 2s do not need a ticket, however, babes in arms need to be in a front carrier. Buggies, prams, and carry seats are not permitted. Guests are also advised that there are no baby-changing facilities in the stadium.
Please note, some facilities include high tables which may not be suitable for young children. Please ensure you make your account manager aware if you or your guests are attending with young children.
HOW DOES ENGLAND RUGBY HOSPITALITY SUPPORT ENGLAND RUGBY?
The impressive East Stand development is made up of 11,6000m2 of space over six levels delivering a superior match day experience. Further details on how hospitality benefits grassroots investment can be found here.
HOW DO I CONTACT YOU ABOUT LOST PROPERTY?
Enquiries can be made in person at the Security Office located at Gate F on the day of the event.
For enquiries after the event, please email [email protected].