BACK TO HSBC CHAMPIONSHIPS HOSPITALITY
Tickets:
How do I book hospitality for Queen’s?
You can choose and book your hospitality experience on our HSBC Championships at Queen's Club ATP500 event page. Here you will be able to view all available packages and facilities and book directly online via our basket and checkout facility.
Do you send court tickets in the post?
All of the tickets for your booking will be allocated to your lead booker/host via the LTA Courtside app, prior to the event. The lead booker/host will then need to forward each digital ticket to each attending guest. All guests must present their digital ticket on their device to gain access to the grounds and hospitality areas. This digital ticket will also be your Centre Court ticket. Detailed instructions of how to download the digital tickets via the LTA Courtside mobile app will be made available as soon as we have it.
When will I receive my documentation?
Digital tickets will be issued to the lead booker/host approximately at least two weeks prior to the event, via the LTA Courtside app. Detailed instructions of how to download the e-tickets will be emailed to the booker in advance of attending.
Do I need to print my e-ticket?
No, e-tickets can be scanned directly from a mobile phone.
Can you ensure that my ticket seats will all be together?
We endeavour to seat all guests together.
What happens if I have a guest name change?
If guest names change within two weeks of attendance, please amend them in My Account. If the deadline has passed, please submit as soon as possible and contact us.
Am I allowed to leave Queen’s and allow a colleague or friend to replace me in the afternoon?
Unfortunately not, tickets are non-transferable.
Travel:
How do I travel to The Queen’s Club?
For information on the best way to get to Queen's, please visit this page: How to get to The Queen's Club.
What entrance do I enter to access my hospitality facility?
Guests for Club Lounge, Roof Garden & Love Fifteen must enter through Perham Road Hospitality entrance, whilst the The View/ HerStory, The President's Room, The Real Tennis Dedans and The Real Tennis Museum must enter through the Palliser Road Hospitality Entrance.
Where should I stay near The Queen's Club?
We’ve partnered with HotelMap to give you seamless access to preferential rates on accommodation close to Queen's Club. Browse and book hotels for this event here.
How far is hospitality from the courts?
The President's Room has a private balcony overlooking centre court which is accessed directly from the hospitality suite. All the other facilities require a short walk; Real Tennis (100 yards), Club Lounge (150 yards), Roof Garden (200 yards) & Love Fifteen (200 yards) to access the seats on centre court.
Roof Garden and Club Lounge guests can also view the practice courts from the terrace, located outside the facilities on Level 1 of the South Stand.
Do I have access to car parking near The Queen's Club tennis venue?
Due to widespread parking restrictions, visitors are strongly advised to use public transport to travel to the HSBC Championships. Check your route in advance to ensure you leave enough time to travel on the day.
What should I be aware of if travelling from abroad?
From April 2025, all visitors to the UK from the EU, USA, Canada, Australia, New Zealand and Japan will need to have a valid electronic travel authorisation (ETA). Please check the UK Government website for more information.
VENUE:
What is The Queen's Club tennis dress code?
In The President’s Room, gentlemen are required to wear suits with ties, or blazers with ties, and ladies, day dress or trouser suit.
For all other areas we suggest smart/casual attire; no ripped jeans or sports trainers. As the HSBC Championships is an outdoor event you are advised to dress appropriately for the elements.
Read our blog on what to wear to Queen's here.
Where is the best place to meet my guests?
The best place to meet your guests is at your table in the hospitality suite. Our hostesses will escort you and your guests to your table when you arrive.
What can I bring into the HSBC Championships?
Due to licensing laws, no alcohol may be brought into the grounds and we ask that you please drink responsibly and respect our neighbours whilst at the event.
Mobile phones, flash photography, laptops and professional video equipment may not be used in the grandstands or in the vicinity of any courts. Photography equipment with lenses of more than 300mm when extended are not permitted.
Can I bring bags?
No bags larger than 40cm x 30cm x 30cm will be permitted into the grounds. Each person is permitted to bring a maximum of one bag per person and one small item per person (no larger than 20cm x 15cm x 15cm).
Is there a cloakroom?
There is a cloakroom located in the Hospitality Atrium where guests can check-in coats, bags and other small items. Alternatively, bags can be left on the guests chair in the facility at the owner's risk.
Is there a minimum age restriction to attend the HSBC Championships?
In The President's Room, Real Tennis Dedans & Museum facilities there is a minimum age restriction of 12 years old.
In Love Fifteen, Roof Garden & Club Lounge there is no minimum age restriction. However, please note that as this is a sports event with alcohol, we recommend that guests are a minimum 18 years old. Any guests under this age will need to be accompanied by a responsible adult.
Please note that the minimum age to watch the tennis on Centre Court is 6 years old and every guest must have an allocated seat.
There are no dedicated baby changing facilities or allocated space on site.
Can you hire seat cushions?
Yes, if you would like to either hire or buy a seat cushion, please speak to a member of the Event Team on the day at an additional cost.
Where is my seat located on Centre Court?
Please see below the Centre Court (now named the Andy Murray Arena) seating map:
General:
Accessibility
The majority of our facilities are accessible, with the exception of the Real Tennis Museum and Real Tennis Dedans (which does not offer step-free access).
- Love Fifteen is located on the ground floor of the hospitality village in the South Pavilion and is fully accessible.
- Roof Garden and Club Lounge are located on the first floor of the hospitality village and are fully accessible via a lift.
- The President’s Room is located on the second floor of the Club House and is accessible via a service lift, which is in use throughout the event. Please note that we do not have accessible seating on the balcony of The Presidents Room, and accessible seating will be allocated courtside in the accessible seating locations.
For a more comfortable experience, guests with limited mobility are recommended to book hospitality in Love Fifteen, Roof Garden or Club Lounge.
We also offer accessible courtside seats, available on request and subject to availability. Please request more information at time of booking.
Unfortunately, there is no disabled parking on-site, but there are car parks in the local area that can offer disabled parking. The nearest underground stations with step-free access are Earls Court station and Hammersmith station.
Who should I inform if me or my guests have dietary requirements?
You can complete guest dietary requirements via 'Manage guests & tickets' in your online account - 'My Account' - if you are the booker. Any allergies, severe intolerances or dietary requests need to be made no later than 7 days before the day you are attending. We always do our best to accommodate all dietary requirements, but requests made less than 5 days before the event cannot be guaranteed.
For any Kosher requests, please enter these into your guest dietary requirements and then contact your Account Manager or [email protected], as a surcharge will apply.
Do you employ official photographers on event day?
We occasionally employ the services of a professional photographer/videographer to capture hospitality images for use by Keith Prowse in marketing activities which may include, but isn’t limited to the following: our own and third-party uses. Please speak to a member of staff if you wish to be exempted from this activity.
Do you get an official souvenir programme on the day?
Programmes will be available from the reception desk in each facility.
Can I take photos at the event or use any official photography or logos?
You’re welcome to take photos in the hospitality spaces but not in the grandstands or in the vicinity of any courts. You are not permitted to use official event photography or any logos associated with the event without permission.
What is the order of play at The Queen's Club tennis tournament?
Click here to view the provisional HSBC Championships' order of play.
Do I need to do anything before the event?
Prior to your attendance, if you are the booker, you will need to assign each digital ticket to each attending guest. Detailed instructions of how to do this will be emailed to the main booker. Please note, for security reasons all guests’ names must be added before the event, otherwise guests could be refused entry.
All guests must bring valid photo ID (for example a driving licence or passport) with them on day, and have their digital tickets ready for scanning from a mobile device.
You should submit any access and dietary requirements at least 2 weeks before attending.
Ensure all guests have read our FAQs and planned their travel to the event, as road closures may affect plans.
What happens if rain stops play?
The LTA's rain policy is as follows:
Less than one hour total non-consecutive play during the day: Full refund of face value of the court ticket element
1-2 hours total non-consecutive play during the day: 50% refund of face value of the court ticket element
Hospitality will be available as normal and no refunds will be offered against this.
Are there cash machines at Queen's Club?
There are no cash machines located within the grounds. The nearest cash machine is close to Barons Court Underground station, within McColl's convenience store on Margravine Gardens. There is also a further cash machine a short walk away, outside Hammersmith and West London College, Barons Court, London W14 9BL.