HSBC Championships at Queen's Club FAQs

You can choose and book your hospitality experience - at either the WTA women's or ATP men's event - on our Queen's Club venue page. Here you will be able to view all available packages and facilities and book directly online via our basket and checkout facility.

If you have any questions about any of our packages, please call our Experience Experts on 0208 843 7699.

All of the tickets for your booking will be allocated to your lead booker/ host via the LTA Courtside app, prior to the event. The lead booker/ host will then need to forward each digital ticket to each attending guest. All guests must present their digital ticket on their device to gain access to the grounds and hospitality areas. This digital ticket will also be your Andy Murray Arena (Centre Court) ticket. A how-to guide for the 2026 app is available here - and full ticketing information will be sent to the lead booker, closer to the time.

Digital tickets will be issued to the lead booker/host approximately 10 days prior to the event, via the LTA Courtside app. A how-to guide for the 2026 app is available here - and full ticketing information will be sent to the lead booker, closer to the time.

No, digital tickets cannot be printed - they must be scanned directly from a mobile device.

If guest names change, you can update in My Account up to 24 hours prior to attendance. If the deadline has passed, please submit as soon as possible and contact your Account Manager to advise them of the changes.

You can leave and re-enter the grounds yourself. You will need to collect a wristband from a Security team member on exiting the grounds. Please be aware you will be handed the wristband only when leaving the venue, and not before.

In order to be re-admitted you will need to show both the wristband and a valid digital ticket. You will be subject to security searches again when re-entering the venue.

For information on the best way to get to Queen's, please visit this page: How to get to The Queen's Club. For further travel information please click here.

The recommended gates for entry to your hospitality facility are below. However, you can enter by either gate using the designated VIP lane.

Palliser Road Hospitality Entrance:

• The View/ HerStory at Tennis
• The President’s Room

• The Balcony
• Real Tennis Dedans
• Real Tennis Museum

Perham Road Hospitality Entrance:

• Club Lounge
• Roof Garden Box Holders
• Roof Garden
• Love Fifteen

The President's Room has a private balcony overlooking Andy Murray Arena which is accessed directly from the hospitality suite. All the other facilities require a short walk; The View/ HerStory at Tennis (100 yards), Real Tennis (100 yards), Club Lounge (200 yards), Roof Garden Box Holders (100 yards), Roof Garden (150 yards) & Love Fifteen (150 yards) to access the seats on Andy Murray Arena.

Roof Garden Box Holders, Roof Garden and Club Lounge guests can also view the practice courts from the terrace, located outside the facilities on Level 1 of the South Pavilion.

Due to widespread parking restrictions, visitors are strongly advised to use public transport to travel to the HSBC Championships. Check your route in advance to ensure you leave enough time to travel on the day.

From April 2025, all visitors to the UK from the EU, USA, Canada, Australia, New Zealand and Japan will need to have a valid electronic travel authorisation (ETA). Please check the UK Government website for more information.

In The President’s Room, gentlemen are required to wear suits with ties, or blazers with ties, and ladies, day dress or trouser suit. 

For all other areas we suggest smart/casual attire; no ripped jeans or sports trainers. As the HSBC Championships is an outdoor event you are advised to dress appropriately for the elements.

Read our blog on what to wear to Queen's here.

The best place to meet your guests is at your table in the hospitality suite. Our hosts and hostesses will escort you and your guests to your table when you arrive.

For guests in The View/ HerStory at Tennis, if you are arriving ahead of your guests, please ask the hosting staff to direct your guests to whichever area of the facility you are shown to (Lounge Bar, Chef’s Kitchen or Terrace Bar).

Due to licensing laws, no alcohol may be brought into the grounds and we ask that you please drink responsibly and respect our neighbours whilst at the event. 

Mobile phones, flash photography, laptops and professional video equipment may not be used in the grandstands or in the vicinity of any courts. Photography equipment with lenses of more than 300mm when extended are not permitted.

For a full list of permitted and prohibited items, please refer to Page 8 of the LTA Conditions of Entry, which can be found here.

No bags larger than 40cm x 30cm x 30cm will be permitted into the grounds. Each person is permitted to bring a maximum of one bag per person and one small item per person (no larger than 20cm x 15cm x 15cm). All bags will be subject to security searches on arrival.

There is a cloakroom located in the Hospitality Atrium of the South Pavilion where guests can check-in coats, bags and other small items. Alternatively, bags and coats can be left on the guest's chair in the facility at the owner's risk.

In The View/ HerStory, there is a small coat check available and minimal bag space. If it is full, you will need to either keep your items with you, or you will be directed to the cloakroom in the Hospitality Atrium of the South Pavilion,

The President’s Room has coat checking facilities, and those in Real Tennis Dedans and Museum can leave items in their private spaces, but this is at the owner’s risk. 

In The President's Room, Real Tennis Dedans & Museum facilities there is a minimum age restriction of 12 years old.

In The View/ HerStory at Tennis, Love Fifteen, Roof Garden & Club Lounge there is no minimum age restriction. However, please note that as this is a sports event with alcohol, we recommend that guests are a minimum 18 years old. Any guests under this age will need to be accompanied by a responsible adult.

Please note that the minimum age to watch the tennis on Centre Court is 6 years old and every guest must have an allocated seat.

Baby changing facilities are available in the accessible toilet on the ground floor of the South Pavilion.

Yes, if you would like to either hire or buy a seat cushion, please speak to a member of the Event Team on the day at an additional cost.

Please see below the Andy Murray Arena (Centre Court) seating map:

Free Movement on Andy Murray Arena

The LTA, ATP and WTA are using a 'free movement' policy for spectators during play in certain areas of the Andy Murray Arena.

The below information will be posted at the entrances to the vomitories for each aisle, and on coloured stickers on the flip down seat.

• Roof Garden Boxes and The President’s Room – free movement with no restrictions during play. You can move in and out of your seat at any time during a match.
• Roof Garden and Love Fifteen – limited movement. You can only move after each game, including after the first game of a set and before a tie break.
• The View/ HerStory at Tennis, Club Lounge, Real Tennis Dedans and Museum – movement is only permitted at changeovers or set breaks.

For those in free movement and limited movement seats, please be mindful when you are moving in and out of your seat - and keep noise to a minimum.

The majority of our hospitality facilities are accessible, with the exception of the Real Tennis Museum and Real Tennis Dedans (which do not offer step-free access).

• Love Fifteen is located on the ground floor of the South Pavilion, and is fully accessible.

• Roof Garden Boxes, Roof Garden and Club Lounge are located on the first floor of the South Pavilion, and are fully accessible via a lift.
  
  
• The View/ HerStory at Tennis is located on the first floor of the Court 1 Pavilion, and is fully accessible via a lift.
  
  
• Real Tennis is located on the ground floor of the Club House - access to each private dining room includes two steps. With advance notice, we can make arrangements to support guest access where required.

• The President’s Room is located on the second floor of the Club House and is accessible via a service lift, which is in use throughout the event.
  
  
• The Balcony hospitality area is split across two spaces; The Games Room is located on the first floor and accessible via a service lift, whereas the seating area requires access via six steps and is therefore not suitable for wheelchair users.

Please note that accessible seating is not available on the balconies alongside guest seating for The President's Room, Real Tennis and The Balcony. For a more comfortable experience, guests with limited mobility are recommended to book hospitality in Love Fifteen, Roof Garden, Club Lounge or The View/ HerStory at Tennis.

We can offer accessible courtside seats, available on request and subject to availability. Please request more information at the time of booking.

Unfortunately, there is no disabled parking on-site, but there are car parks in the local area that can offer disabled parking. The nearest underground stations with step-free access are Earls Court station and Hammersmith station.

You can complete guest dietary requirements via 'Manage guests & tickets' in your online account - 'My Account' - if you are the booker. Any allergies, severe intolerances or dietary requests need to be made no later than 7 days before the day you are attending. We always do our best to accommodate all dietary requirements, but requests made less than 5 days before the event cannot be guaranteed.

For any Kosher requests, please enter these into your guest dietary requirements and then contact your Account Manager or [email protected], as a surcharge will apply. Until the surcharge is invoiced, the Kosher meal is not confirmed.

We occasionally employ the services of a professional photographer/videographer to capture hospitality images for use by Keith Prowse in marketing activities which may include, but isn’t limited to the following: our own and third-party uses. Please speak to a member of staff if you wish to be exempted from this activity. 

You’re welcome to take photos in the hospitality spaces but not in the grandstands or in the vicinity of any courts. You are not permitted to use official event photography or any logos associated with the event without permission.

Prior to your attendance, if you are the booker, you will need to assign each digital ticket to each attending guest. Detailed instructions of how to do this will be emailed to the main booker. Please note, for security reasons all guests’ names must be added before the event, otherwise guests could be refused entry.

All guests must bring valid photo ID (for example a driving licence or passport) with them on day, and have their digital tickets ready for scanning from a mobile device.

You should submit any access and dietary requirements at least 7 days before attending.

Ensure all guests have read our FAQs and planned their travel to the event, as road closures may affect plans.

The LTA's rain policy is as follows:

Less than one hour total non-consecutive play during the day: Full refund of face value of the court ticket element

1-2 hours total non-consecutive play during the day: 50% refund of face value of the court ticket element

Hospitality will be available as normal and no refunds will be offered against this.

There are no cash machines located within the grounds.

The nearest cash machine is close to Barons Court Underground station, within McColl's convenience store on Margravine Gardens. There is also a further cash machine a short walk away, outside Hammersmith and West London College, Barons Court, London W14 9BL.