Wimbledon FAQs

Much closer to the event. All guests must bring valid photo ID (for example a driving licence or passport) that matches the name on the e-ticket/ digital ticket.

No - e-tickets/ digital tickets can be scanned directly from a mobile phone. All guests must bring valid photo ID (for example a driving licence or passport) that matches the name on the ticket.

If guest names change more than two weeks before attending please amend them in My Account. If your booking is less than two weeks’ away, please submit changes in My Account as soon as possible and contact your Account Manager, or contact us at [email protected]. We will not be able to make changes to guest names on the day of your visit.

If a guest names change before attending please amend them in My Account. We will not be able to make changes to a guest name on the day of your visit.

Please note: All guests must bring valid photo ID (for example a driving licence or passport) that matches the name on the e-ticket/ digital ticket.

As per the T&Cs of purchase and the AELTC’s ticketing T&Cs, tickets are non-transferable and cannot be re-sold and tickets cannot be used as prizes in competitions, raffles or similar. 

If you are gifting the tickets on a personal level, or if you are a business that is assigning tickets to your staff/colleagues, this can be done ahead of time by updating the guest names in My Account. All guests must bring valid photo ID (for example a driving licence or passport) that matches the name on the e-ticket/ digital ticket.

Please note that the booker is liable for the booking and guests, and will remain the main point of contact for the booking.

Tickets are purchased for specific courts at the time of booking and do not gain you access to other ticketed courts. Tickets are required for Centre Court, No.1 Court, No.2 Court and No.3 Court. All other courts can be accessed without a ticket, but these can become quite busy.

Debenture tickets are sold in pairs, but we will try our utmost to seat you next to, or near to each other. As an official supplier, our ticket provision from The AELTC is very good. Seats are allocated to clients a few days prior to the date you are due to attend so cannot be confirmed in advance. For bookings larger than 2 guests, we will try our utmost to seat you next to, or near to each other.

We strive to allocate all seats together, however if you have any specific requests please log them in My Account - or contact your Account Manager.

All hospitality, non-debenture seats are located in the 300 blocks with an uninterrupted view of the court. Seats cannot be confirmed in advance. We will try our utmost to seat all guests on a booking together in a row, or in rows immediately in front/behind one another, however this cannot be guaranteed. 

Your court tickets are reserved for you for the day, unless you choose to return them for the Ticket Resale at the gates of the Grounds.

Please note the AELTC requires that all guests in wheelchairs book accessible tickets. This is due to emergency evacuation requirements. Accessible tickets are not guaranteed and must be requested prior to making a booking.

The information requested is shared securely with The All England Lawn Tennis Club (AELTC) for identification purposes, health and safety, and enforcement of Terms and Conditions, and is processed in line with their Privacy Policy. Providing this information in advance is non-negotiable, and failure to do so will cause delays on day and may result in Grounds entry being declined.

It is essential that the guest names are accurate and e-tickets/ digital tickets are correctly named. 

All guests must bring valid photo ID (for example a driving licence or passport) that matches the name on the e-ticket/ digital ticket. If there is an incomplete or missing data record, or a mismatch in data submitted, the tickets will become invalid and the guest will be refused entry on the day.

Unless pre-agreed otherwise, you will be issued the same number of tickets as you have booked hospitality places. You will have specified the court your tickets will give access to at the time of booking.

The Lawn (plus Le Gavroche at The Lawn) and Treehouse is less than a two-minute stroll from the Grounds. There is a shuttle buggy located outside The Lawn and Gate 5, should you need transporting.

For your convenience, all three of these facilities can be found via What3Words: ///drain.trail.cards

Rosewater Pavilion is inside the Grounds, and just a few minutes stroll from Centre Court. 

For your convenience, the Rosewater Pavilion can be found via What3Words: ///little.deep.games

There will be road closures during The Championships, which will be detailed in our 'How to get to Wimbledon' blog post.Drop off and pick up passes will be made available, closer to the event. 

You can purchase car parking as part of your booking online, or when processing a quote with your Account Manager. If you have already completed a booking, please contact your Account Manager directly, or email [email protected]. Please note that car parking is offered subject to availability, and at an additional charge. 

The Lawn, HerStory, Le Gavroche at The Lawn and the Treehouse are located in the same building and are approximately 2 minutes’ walk from Gate 5. Signs opposite Gate 5 and marshals in the vicinity will direct you. What3Words = ///drain.trail.cards

Rosewater Pavilion is accessed from the Southern Apex of the Grounds at Gate 10. What3Words = ///little.deep.games

Centre Court Skyview Suites guests should go to Gate 5, where a member of the Keith Prowse team or a marshal will direct them to their suite. What3Words = ///dare.wanted.squad

We recommend planning your journey to Wimbledon in advance and allowing plenty of time, as road closures may affect your journey, and public transport and driving routes will be busier than normal. Please read our 'How to get to Wimbledon' blog post for more information. Drop off and pick up passes will be made available, closer to the event.  

We request hospitality guests dress on the smarter side of casual i.e. no jeans or sports trainers. Jackets and ties are not obligatory. Smart, clean trainers or tailored shorts are acceptable. 

Please refer to our blog post entitled 'What to wear to Wimbledon' for further advice.

The best place to meet your guests is at your designated table in The Lawn, HerStory, Le Gavroche, Rosewater Pavilion or Skyview Suites. Our hostesses will escort you and your guests to this location whenever you/they arrive. 

For guests in the Treehouse, it is best to meet inside the hospitality area. We recommend you share contact details with your guests in advance. 

For your convenience, all of our facilities can be found via What3Words below:

The Lawn, HerStory, Le Gavroche at The Lawn and the Treehouse = ///drain.trail.cards

Rosewater Pavilion = ///little.deep.games

Skyview Suites = ///dare.wanted.squad 

Car Park 5 = ///these.darker.thinks

Car Park 6 = ///ashes.issue.search

Strict security procedures will be carried out at The Championships, including bag searches. All bags will be restricted to a maximum size of 16” x 12” x 12” (40cm x 30cm x 30cm). No hard-sided cases (including briefcases) will be allowed into the Grounds. Laptops are allowed into the Grounds but must be switched on for security checks.

The Lawn, HerStory, the Treehouse and Rosewater Pavilion have cloakrooms where you can store coats, bags and other similar items. For guests within the Skyview Suites, you can leave your belongings inside the private suites throughout the day.

Babes in arms and children under 5 years of age will not be allowed into Centre Court or No.1, No.2 or No.3 Courts, or Courts 12 and 18 (the Show Courts).

Children over 5 years of age are required to have their own ticket, which will be charged at the full price. A ticket is not required for those under 5.

All children under the age of 16 must attend The Championships with an adult (meaning over the age of 18) and be supervised appropriately (which shall be determined at the AELTC’s discretion, acting reasonably).

Subject to having their own ticket, children over 5 and under 16 are allowed into all courts provided they are accompanied by an adult at all times.

Do let us know if you plan to attend with a child under the age of 16 - whilst there is no children's menu within our facilities, special requests can be made if more than 5 days in advance.

You can find a full itinerary - including timings - here, or within your event guide. Guests can arrive at their hospitality area from 10.30am. Start times for play on court varies by day and court – more information is available on Wimbledon.com

Guests are of course welcome to utilise their court seats until play finishes. Any guests with items in the cloakrooms in The Lawn, HerStory, Le Gavroche, the Treehouse or the Rosewater Pavilion must remove these by 9pm. Car parks will remain open until 1 hour after play finishes.  

Yes, itineraries for each facility can be found here, or within your event guide.

In addition to the tennis, all ticketholders receive complimentary entry to Wimbledon Lawn Tennis Museum - located just inside Gate 4 - every day throughout The Championships, from 10am to 10pm. Further, situated half way around the museum, the library holds one of the biggest collections of tennis publications in the world and is usually only open by appointment - however, during The Championships, anyone with a ticket can drop in between 10am-5pm to browse books and magazines from all over the world, and talk to The AELTC's friendly Heritage Team.

Sumptuous sample menus for each facility can be found here, or within your event guide.

Accessibility is very important to us. All of our Wimbledon hospitality facilities are accessible - and with accessible toilets, of course - but the main booker must notify Keith Prowse at the time of booking or at least two weeks before the event (whichever is sooner) of any access requirements. Staff recognise the Sunflower Lanyard and can be approached if additional assistance or support is needed.

Seating: Guests requiring accessible/ ambulant courtside seats must submit a request in advance of completing their booking; accessible seating is subject to availability and managed by The All England Lawn Tennis Club - wheelchair tickets provide space for a wheelchair and a seat alongside. They can accommodate an electric scooter.

Within the Grounds:

• Accessible toilets and Changing Places facilities can be accessed using a Radar Key available from the security staff at every entrance gate to the Grounds, and from Information Desks.

• Certified Assistance Dogs that are trained by members of Assistance Dogs (UK) are allowed entry to the Grounds and the Show Courts. The Orchard, at the top of The Hill, and the back of Court 12 in the Southern Village have dedicated spending areas.

• There are Hearing Loops located at key points around the Grounds.

• A quiet room is in the Southern Village within the Grounds, where guests can retreat for a moment of private meditation, prayer, reflection or simply to escape the crowds - within Keith Prowse hospitality facilities, there are quiet periods throughout the day which our hosts will be happy to advise on.


Specifically within Keith Prowse hospitality facilities at Wimbledon:

• The Lawn - including HerStory and Le Gavroche at The Lawn - are accessible via the ground floor; garden levels can be accessed via a lift.
 

• Treehouse is accessible via the lift to the first floor, within The Lawn.

• Rosewater Pavilion is accessible via Gate 9 for wheelchair guests - there is a ramp and lift inside the facility for access to floors.

• Centre Court Skyview Suites are accessible via a lift to Level 4.

If you are the main booker, you can add a guest’s dietary requirements via My Account. Any severe intolerances or kosher requests need to be made no later than one week before your arrival and clear details of suitable foods must be provided. We always do our best to accommodate all dietary requirements, but requests made less than 5 days before attendance cannot be guaranteed.

We occasionally employ the services of professional photographers/videographers to capture hospitality images for use by Keith Prowse in marketing activities which may include, but is not limited to our own and third-party uses. Please speak to a member of staff on the day if you wish to be exempt from this activity.

You can view the provisional order of play by round on our Wimbledon event page. The official order of play is not known until the evening before a match and is produced by The AELTC Referee. Please check wimbledon.com for the latest schedule of play - alternatively, you can download the Wimbledon app for all the latest news. Please note the schedule and order of play is subject to change.

Firstly, do you require a hotel for your visit? Research shows many guests look for a hotel to complement their Wimbledon experience - we've partnered with HotelMap to give you seamless access to preferential rates on accommodation close to The All England Lawn Tennis Club! View HotelMap here.


Thereafter, prior to your attendance, if you are the booker, you will need to assign each e-ticket/ digital ticket to each attending guest. Detailed instructions of how to do this will be emailed to the main booker. Please note, for security reasons all guests’ names must be added before the event, otherwise guests could be refused entry.

All guests must bring valid photo ID (for example a driving licence or passport) with them on day, and have their e-tickets/ digital tickets ready for scanning from a mobile device.

You should submit any access and dietary requirements at least two weeks before attending.

Ensure all guests have read our FAQs and planned their travel to the event, as road closures may affect plans.

Ticket holders are required to provide all information reasonably required by AELTC from time to time, which may include their surname, first name, date of birth, postal address and phone number.

This information is required for identification purposes, health and safety, security and enforcement of Terms and Conditions. For more information on how the personal data of ticket holders will be processed please see the Privacy Policy.

By providing valid photo ID on day, the organisers are able to verify that the ticket holder is the individual named on the ticket.